Technology Consulting & Architecture
Make confident technology decisions with a clear path to implementation.
Explore capabilityMake information usable
Knowledge & document workflows
Help people find, interpret and use business information through focused search, document processing and supervised AI.
Work through your situationThe business situation
Understand what’s
getting in the way.
People spend time locating the right document, checking whether it is current and turning its content into the next action. An assistant or extraction model can help with parts of that task, but the complete workflow also needs source ownership, permissions, validation and a route for uncertain results.
We establish the current behavior, the people who depend on it and the constraints that any change needs to respect.
A practical workflow
Make the path visible.
- 01
Define the task and sources
Choose a bounded question or document workflow. Identify approved information, owners, access rules and the current effort involved.
- 02
Prepare and evaluate
Use representative documents and difficult examples to check extraction or retrieval. Define what counts as an acceptable result and when the system must ask for review.
- 03
Keep decisions accountable
Present source references or extracted fields for inspection. Route incomplete, conflicting or unsupported results to a responsible person before consequential actions.
- 04
Learn from real use
Track quality, exception effort and usage cost. Maintain source currency and access rules as the information and workflow change.
Illustrative engagement scope
A useful starting point.
This is an illustrative approach. Your scope and acceptance criteria would be agreed after discovery.
Example scope
- Illustrative engagement: an operations team checks incoming supplier documents before updating an internal record.
- Select a document family and a small set of fields; establish examples, validation rules and handling requirements.
- Deliver a review interface showing source material, proposed values and exceptions, with explicit human approval.
- Provide an evaluation record, access model, operating-cost view and a process for correcting recurring failures.
What we need from you
- Approved representative documents and permission to process them.
- A subject-matter owner who can judge correct answers and important exceptions.
- Document access rules, data classification and agreed retention requirements.
- A baseline of volume, handling effort, quality and the intended downstream action.
Measures to establish
Agree what
progress means.
We baseline the current situation before setting targets. Results depend on your context and the scope we agree.
- 01
Field-level or answer-level correctness on an agreed evaluation set.
- 02
Unsupported answers, missed information and exception rates by document type.
- 03
Review effort, rework and end-to-end handling time.
- 04
Cost per completed workflow, including human review and maintenance.
A useful conversation starts here
Discuss your project